Refund policy
RETURNS, EXCHANGE & REFUND POLICY RELATED
What are the terms of the Return Policy?
· You can return their order within 7 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).
· In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled. If you have received a defective product, send us images at connect@amrytwear.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as AW Money as per your convenience.
· Gift cards/ vouchers are non-refundable.
· Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
· To maintain strict hygiene standards of our products, we do not accept return on several product categories. The AMRYT WEAR may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
How do I create a return request?
To return your order, you will need to log in to your account and follow the steps:
· Go to 'Orders'
· Click on the return button next to the product you want to return.
· Select the reason for return from the dropdown.
· Click on the acknowledgment box and submit your return request.
· In case your pin-code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us. We will credit 100 AW Money to your account in place of the shipping costs.
I have created a return request. When will the product be picked up?
Once we receive this request, someone from the courier partner's team will arrive at the address to pick up your product within 3 business days. Once your product has been picked up, your refund will be initiated in your preferred mode within 24-48 hours. Once initiated, it will take around 7 days to reflect in your account.
Where should I self-ship the returns?
· In case your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the product(s) to the following address:
· Viraj Enterprises, 2nd Floor, 13B, Dhobi Basti, Ashram, New Delhi -110014
· When you send it, please ensure that the items are packed securely to avoid any loss or damage during transit. Remember, all items must be in unused condition with original tags attached and packaging intact. Here’s a little perk: Once we receive the product(s) within 24 hours, we’ll credit the entire amount of the self-ship courier charge to your AW Money! Plus, you’ll earn 100 AW points for your next purchase as a thank-you for using the self-ship process.
· PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.
My product has been picked up but I have not got my refund yet.
If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflected as AW money, please email us at connect@amrytwear.com and we will sort it out for you.
The product I want to return was bought on discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product.
In case I return the products, will the COD/Shipping/Gifting charges be credited back?
No. These are charges applicable each time an order is placed and are non-refundable.
Is there a convenience fee to get a refund?
No. These are charges applicable each time an order is placed and are non-refundable.