Shipping policy

SHIPPING & TRACKING

 

Can I modify the shipping address of my order before it has been shipped?

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

 

How long will it take for my order to be delivered?

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

 

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

 

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as AW Money to your The Souled Store account which will reflect within 24-48 hours of initiation.

 

How can I track my Return Status?

You, can go to "My Orders" page and check the status of your return on the product you wish to.

 

Are there any cancellation charges?

No, there won't be any cancelation charges

 

What is the estimated delivery time?

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

 

What if my order shows delivered but I've not received it?

If your package shows as delivered but you haven’t received it yet, don’t worry — we’re here to help! Just reach out to us at connect@amrytwear.com or call us on +91 75033 09437, and our team will look into it right away.

 

A quick note:

·       To make sure we can assist you effectively, please report any such issue within 3 days of the delivery date.

·       After this window, we may not be able to raise a dispute with the courier on your behalf.